Get in Touch
Let's discuss how we can meet your healthcare supply needs
Reach Out to Our Team
Our dedicated staff is ready to assist you with product inquiries, technical support, and order processing
Physical Address
The Trio Complex off exit, 7 Thika Rd, 2nd Floor
Nairobi, Kenya
Phone Numbers
Primary: +254 703 924 637
Secondary: +254 722 237 777
Email Communication
General Inquiries: info@empathyhealthcarelimited.co.ke
Product Quotes: Available within 24 hours
Technical Support: Same email
Business Registration
Licensed Medical Distributor
Send Us a Message
We'll respond to your inquiry within 24 hours
Visit Our Nairobi Office
Conveniently located at the Trio Complex off exit, 7 Thika Rd, 2nd Floor, room 211 in Nairobi, Kenya
Ample Parking
Parking available for clients
Office Hours
Mon-Fri: 8:00 AM - 6:00 PM
Saturday: 8:00 AM - 2:00 PM
Product Showroom
View our medical equipment
Consultation Room
Private space for meetings
Our Distribution Network
Empathy Healthcare Limited serves healthcare facilities across all 47 counties in Kenya
Mission Hospitals
We supply high-quality medical products to mission hospitals throughout Kenya, supporting their vital healthcare services in underserved communities.
County Hospitals
Our medical devices and surgical supplies support county hospitals across all 47 counties in Kenya, enhancing regional healthcare delivery.
National Hospitals
We provide premium SafeCare and ZKSK products to Kenya's national referral hospitals, supporting advanced medical procedures and patient care.
Private Clinics
We partner with private healthcare providers across Kenya to ensure they have access to the highest quality medical supplies and equipment.
Looking for our products in your area? Contact us for your nearest supplier or to arrange direct delivery to your healthcare facility.
Request a QuoteFrequently Asked Questions
Find answers to common questions about our products and services
How quickly can you deliver medical supplies to our facility?
We offer same-day delivery within Nairobi where applicable and 1-3 business days delivery to other counties in Kenya, at a cost, depending on your location. For urgent orders, we can arrange expedited shipping options.
Do you offer product demonstrations before purchase?
Yes, we provide product demonstrations for specialized medical devices. Our technical team can visit your facility to demonstrate product features and train your staff on proper usage.
What payment methods do you accept?
We accept bank transfers, cheques, and cash payments. For established healthcare partners, we offer flexible payment terms with 30-60 day credit options available upon approval.
Are your products certified and approved for use in Kenya?
Yes, all our medical devices and surgical supplies meet Kenya's regulatory requirements. We are a certified supplier and all our products have the necessary approvals for medical use in Kenya.
Do you provide after-sales support and maintenance?
Absolutely. We offer comprehensive after-sales support including technical assistance, maintenance services, and warranty support for all our medical equipment. Our trained technicians are available to help troubleshoot issues and provide maintenance guidance.
Still have questions?
Contact our support team for more information about our products and services